5 Things That Differentiate a Super Host from a Simple Host
Recently, I wrote about the top 10 essential things for any Airbnb rental. Now we’re going to talk about things which make guests experience exceptional. So, this piece of writing is for those who are looking only for excellent ratings.
1. Prepare a detailed welcome letter or video. Of course, it is better to meet your guests in person, but in case you have 20+ properties and strive for automation and optimization of processes, it won’t be possible. In this case, you need to prepare a detailed welcome letter or video which guests can watch when they arrive. Welcome materials should include house rules, essential contact numbers, guides for electronic appliances, information on local sights and transportation, places to eat and shop, as well as checkout process and time. No matter in which country your Airbnb is operating, there should be an English version of welcome materials.
2. Leave a small welcome gift. Things like this make all the difference. You can leave mint chocolate bars in the kitchen, a bottle of wine, fresh flowers or fruits from your garden if you have one. Remember that you can only make the first impression once.
3. Supply of basic products. Usually, hosts leave it to guests, but if you have basic products like sugar, salt, vegetable oil, basic seasoning and general cleaning products like washing liquid and soap, that will be a big plus.
4. A selection of family games. Especially if you have an apartment for 4 and more people. After a long day full of new impressions, your guests might want to have some fun with playing cards or games in the evening. Having these things at your property will make them feel like home.
5. Care and love. If you’re experienced in short-let rentals than you know that anything may happen at any given moment and guests may need your help. Whether you’re in town or not, your clients should always be able to get answers to their questions and get help when necessary. This approach will also save you from bad reviews, which guests leave mostly because of miscommunication.
Other features that you need to consider, depend on your location. For instance, if you’re in a hot place then you need to have an AC in your property, if you’re providing hospitality services on a tropical island than you need to make sure that you have the mosquito nets installed.
Going the extra mile for your guests is a little more difficult and expensive at first glance, but eventually, it brings much more joy to your guests and more money to your bank account. People want to receive outstanding service and if you can provide it, then you’ll have a fully booked property.
If becoming a super-host sounds too demanding, you can always contact UnicoHost and let us bring your hospitality to a whole new level. In the end, the more satisfied your guests are, the better your business is.